Because our products are personalised and made to order, we handle returns a little differently — please read carefully.
Personalised & custom items
Personalised items (with names, custom text, or uploaded artwork) cannot be returned or refunded unless they arrive faulty or differ from what you ordered, as they are made uniquely for you.
Faulty or incorrect orders
If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@clkcreative.com.au with your order number and a photo. We’ll arrange a replacement or refund.
This policy does not affect your rights under the Australian Consumer Law.